FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
https://in2it.com.my/ offer Payment Method as shown below :-
1. Via Ipay88 (Internet Banking)
2. Via E-Wallet (Boost Pay / Touch N Go Pay)

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
No, there are no options of cancel order in the cart and after payment has been made. Orders can be edited before checkout and payment made, thus customers are required to check and make the changes before checkout.

If you encounter any error of address being input after checkout and payment, please send an email to customerservice@apcosmetics.com.my to request for a change of address and changes can only be made before the goods are being processed to ship.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia [MYR]

Q. How long does the delivery usually takes?
Delivery usually will take about three [3] to seven [7] working days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to
customerservice@apcosmetics.com.my for us to clear your doubts.